Kimberly Whited

Kimberly Whited has over 24 years of experience in various roles in customer service and project management. Their most recent position is as a Project Coordinator at Direct Line Global where they monitor project plans and coordinates with multiple teams for customer billing. Kimberly was previously an Office Manager at Arcola Volunteer Fire Department where they tracked and managed volunteer hours and implemented administrative policies and procedures.

Additionally, they have considerable experience in client services management, account management, and team management. Kimberly has worked at Clearpath Solutions Group, ePlus Inc., Cisco, TANDBERG, Ace Relocation Systems, Ambassador Relocations, Interstate Van Lines, and Bekins A-1 Movers in various roles such as Client Services Manager, Service Delivery Manager, Partner Experience Manager, Partner Care Manager, Relocation Specialist, and Sales Administrator.

Whited has been successful in managing portfolios with multi-million dollar revenues and increasing customer satisfaction rates. Kimberly has also developed process improvements and managed successful sales programs. Their expertise includes developing and delivering reports, managing customer issues and concerns, and implementing strategic communication plans.

Kimberly Whited attended Fullerton College from 1992 to 1993, where they pursued a field of study in Accounting, but did not obtain a degree. In addition, they obtained a certification in Excel: VLOOKUP and XLOOKUP for Beginners from LinkedIn in June 2023.