Shanice Brown

Shanice Brown is an experienced professional with a background in customer service and benefits education. Currently serving as a Transparency Specialist at DirectPath since September 2019 and as an Inbound Customer Service Representative at SKYGEN USA since March 2019, Shanice has developed expertise in educating individuals about employer benefit packages, including PPO and EPO plans and HSA programs. Previous experience includes a role as an Enrollment Advocate at DirectPath and as a Customer Service Specialist at JCPenney, where Shanice provided frontline support while handling customer inquiries and sales orders. Shanice holds a High School Diploma in Criminal Justice/Safety Studies from Bayview High School, graduated in 2006.