Jonathan McGuire

Jonathan McGuire is a senior leader in customer care operations with over 19 years of experience in call center strategy and management. Currently serving as a Senior Project Program Manager at DIRECTV, they lead initiatives across various customer care lines of business. Previously, McGuire held roles at AT&T, including Center Sales Manager and Leadership Development Manager, where they enhanced leadership pipelines and improved team performance. They hold a Master of Business Administration in Organizational Leadership from Walden University, along with a Bachelor's degree in Communication from the University of Phoenix.