Tim Sutherland

Tim Sutherland has extensive work experience in the telecommunications industry. Tim currently holds the position of Director, Sales Operations Commercial and Wholesale at Distributel, a role they have held since June 2023. Prior to that, Tim worked at ThinkTel Communications, a Division of Distributel, where they served as the Manager of Sales Operations & Reporting from July 2019 to July 2023.

Before joining ThinkTel Communications, Tim held various positions at Primus Telecommunications Canada Inc. Starting in August 2014, they served as the Sr Manager of Operations Reporting & Performance Improvement. In this role, Tim was responsible for day-to-day operational reporting, statistical analysis, data mining, and the development and presentation of C-level dashboards and scorecards. Tim also led the selection and implementation of front and back-end data tools and applications and played a key role in developing the long-term business intelligence strategy.

Additionally, Tim held the position of Manager, Customer Implementation & Assurance at Primus Telecommunications from January 2014 to August 2014. In this role, they managed several Operational Service Delivery teams, including a pre-screening/fallout group and an inbound call center for service delivery technicians. Tim drove process improvement initiatives and developed new reporting methods that contributed to positive gains in the activation rate.

Earlier in their career, Tim worked at Rogers Communications, where they gained over six years of operational and call center management experience. Tim served as a Team Manager Tier II from October 2006 to January 2009 and as a Team Manager Field Support Services from January 2006 to October 2006. Tim also held the role of Senior Manager Operations from January 2009 to June 2012, overseeing the Field Support Call Center, Operational Maintenance Dispatch Center of Excellence, and the Manpower Planning & Forecasting department.

Overall, Tim Sutherland has proven expertise in sales operations, reporting, data analysis, customer implementation, and call center management. Tim'sexperience spans multiple companies within the telecommunications industry.

Tim Sutherland attended the University of Toronto from 2018 to 2019, where they pursued studies in Data Analytics. No degree name was provided for this period.