Luís Duarte

Luís Sena Duarte started their work experience in 2004 as an Analyst of Customer Relationship at Telemig Celular - VIVO Minas, where they were responsible for coordinating special customer service. From 2010 to 2012, they worked at Anchor Multimidia as a CRM. Luís then joined Centro Universitário Una in 2017 as a Professor of Strategic Thinking in MBA and Postgraduate courses. In 2012, they became the Commercial Manager at EG Tecnologia, where they were in charge of client prospecting, new business and projects, marketing and communication actions, and client relationship management. Luís also worked as a Customer Success Consultant at Nexti Soluções Inteligentes from 2019 to 2020, providing proactive support to large accounts in various industries. In the same time frame, they were a Founding Member of CS Beagá, an education initiative focused on Customer Success. In 2018, they held the position of Superintendent Commercial - Consultancy at Simples Factoring, where they restructured the commercial department and implemented customer relationship strategies. Lastly, they worked at Dito CRM from 2020 to 2023, first as a Business Manager and then as a Retail Account Executive, focusing on building client relationships and using data as a strategic asset. In 2023, their work experience was ongoing at Dito CRM.

Luís Sena Duarte has an extensive education history. In 2000, they attended Centro Federal de Educação Tecnológica de Minas Gerais. Although the degree and field of study are not provided, it can be assumed that they pursued a program or courses at the institution.

Following this, from 2005 to 2009, Luís Sena Duarte studied at Faculdade Pitágoras, where they earned a Bachelor's degree in Communication Social with a focus on advertising and propaganda.

In 2012, Luís Sena Duarte attended Centro Universitário de Belo Horizonte, where they pursued a Master's degree in Business Administration (MBA) with a specialization in strategic communication and branding. This program lasted until 2013.

More recently, in 2021, Luís Sena Duarte enrolled in two post-graduate programs at CEDIN Educacional. The first program, which ran from 2021 to 2022, was an MBA in Law (Direito). The second program, also running from 2021 to 2022, focused on privacy and data protection (MBA em Privacidade e Dados e Proteção de Dados).

In addition to their formal education, Luís Sena Duarte has obtained several certifications. In 2019, they attended the II Congresso Integridade and received a certificate from VIAETICA. In 2020, they completed the courses "Introdução à Lei Brasileira de Proteção de Dados Pessoais" and "Prevenção à Lavagem de Dinheiro e ao Financiamento do Terrorismo" at Escola Nacional de Administração Pública (ENAP). The same year, they also obtained a certification in "Curso de Compliance e Anticorrupção" from LEC - Legal, Ethics & Compliance.

Furthermore, Luís Sena Duarte has completed various online certifications. Luís received a certificate in "Inbound Sales" from HubSpot Academy in 2019, and in 2017, they obtained certifications in "Certificado em Marketing de Conteúdo," "Especialista em Customer Success," and "Especialista em Produção de Conteúdo" from Rock Content. Additionally, Luís Sena Duarte took courses in "Curso de Inteligência Emocional" from Escola Conquer and "Fundamentos da Experiência do Cliente" from Tracksale, though the specific months and years of completion are not provided.