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Senior Vice President, Customer Success

Customer Service · Full-time · Den Haag, Netherlands · Remote possible

Job description

The SVP, Customer Success drives long-term customer satisfaction, retention, and growth by ensuring clients achieve measurable value from our solutions.

Key Responsibilities:

  • Lead customer success initiatives to maximize adoption, retention, and expansion.
  • Build and manage customer success teams focused on proactive engagement and relationship management.
  • Develop playbooks and frameworks to guide onboarding, lifecycle management, and renewals.
  • Collaborate with Product, Sales, and Support to ensure a seamless and consistent customer journey.
  • Define and track success metrics (NPS, churn, expansion revenue) and continuously refine strategies.

Requirements:

  • Proven leadership experience in customer success or account management.
  • Strong communication and relationship-building skills at executive and operational levels.
  • Strategic mindset with the ability to balance customer advocacy and business outcomes.
  • Experience with customer success platforms and data-driven decision making.

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