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Senior Vice President, Customer Success

Customer Service · Full-time · Den Haag, Netherlands · Remote possible

Job description

The SVP, Customer Success drives long-term customer satisfaction, retention, and growth by ensuring clients achieve measurable value from our solutions.

Key Responsibilities:

  • Lead customer success initiatives to maximize adoption, retention, and expansion.
  • Build and manage customer success teams focused on proactive engagement and relationship management.
  • Develop playbooks and frameworks to guide onboarding, lifecycle management, and renewals.
  • Collaborate with Product, Sales, and Support to ensure a seamless and consistent customer journey.
  • Define and track success metrics (NPS, churn, expansion revenue) and continuously refine strategies.

Requirements:

  • Proven leadership experience in customer success or account management.
  • Strong communication and relationship-building skills at executive and operational levels.
  • Strategic mindset with the ability to balance customer advocacy and business outcomes.
  • Experience with customer success platforms and data-driven decision making.

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Teams

Offices

DIVD.works

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At DIVD Works, we don’t just connect employees with employers—we build bridges to the future. Our mission is to create tailor-made solutions that meet the unique needs of both job seekers and businesses, ensuring the right talent finds the right opportunities in today’s digital job market. We believe in the power of young professionals. We focus on nurturing, developing, and equipping the next generation with cutting-edge digital skills. We help ambitious individuals unlock their full potential while giving companies access to a pool of highly skilled, job-ready candidates who can thrive in a fast-evolving digital landscape. Our goal? To close the gap between talent and demand. We foster successful partnerships and long-term career growth by providing an innovative platform where employers and skilled professionals can connect. DIVD Works is about progress, innovation, and meaningful connections. Through customized support and strategic matchmaking, we don’t just fill job openings—we shape the future of real, purposeful work.

Industries

AI/ML, Automation

Headquarters

Den Haag, Netherlands

Employees

1-10

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