Dixie Pulp & Paper, Inc.
Erika Collins is an experienced customer service and operations professional with a robust background in various industries. Currently serving as Customer Service Manager at Dixie Pulp & Paper, Inc. since April 2016, Erika previously held positions as Sales Service Representative and Relationship Manager at CBSi. Prior experience includes roles as Branch Manager at Dedicated Personnel Inc., Treatment Coordinator and Front Desk Receptionist at University General Dentistry, and Office Manager at Buckley & Buckley Family Dentistry. Erika's skill set encompasses client relationship management, staffing coordination, appointment scheduling, insurance processing, and operational compliance, alongside a history of supporting sales and marketing initiatives. Erika holds a Standard High School Degree from Craigmont High School, completed in 1998.
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Dixie Pulp & Paper, Inc.
Dixie Pulp & Paper markets off-grade paper, board, tissue and pulp throughout the United States and abroad with sales offices in Baltimore, MD; Atlanta, GA; Tuscaloosa, AL; West Monroe, LA; Cincinnati, OH; Huntsville, AL; and Traverse City, MI. Dixie also maintains a state-of-the-art warehouse in Tuscaloosa, AL. Dixie Pulp & Paper's mission is to successfully provide marketing and management solutions for our off-grade paper, board, tissue, pulp, and secondary fiber customers and suppliers while remaining aligned with our corporate values. Our Core Values Positive Happy Work Environment: Dixie maintains a working culture that our associates enjoy being a part of. Our success is dependent on the collective energy and intelligence of all our staff where we share recognition and rewards. Solid Relationships: Our business is based on relationships! The relationships developed between Dixie associates and our customers and suppliers are vital to our success. Dixie strives to earn and maintain the respect and trust of every current and potential customer or supplier. Superior Customer Service: We passionately go to extraordinary lengths to exceed our customer's and supplier's expectations and maintain accessibility in all areas of the company. We strive to handle all issues promptly and answer all customer and supplier requests with a positive "can do" attitude. Conduct Business with Integrity: We will use financially sound business practices and maintain a superior professional reputation in the industry. Dixie treats its customers, suppliers, vendors, associates, and other acquaintances ethically, fairly and with the utmost respect. Protect and Improve Position in the Industry: Buying directly from the supplier and selling directly to the end user enables Dixie to ensure every account receives the best service possible and secures our long-standing relationship with each of them.