Brian Miller

Brian Miller has extensive work experience in the field of Information Technology (IT). Brian is currently serving as the Senior Director of IT at Dixon Valve, where they provide operational oversight and strategic program management for the entire IT organization. Their responsibilities include managing network operations, help desk services, privacy and compliance, cyber security, business continuity operations, and endpoint management. Brian also takes charge of implementing user experience improvement projects and supporting mergers and acquisitions.

Prior to joining Dixon Valve, Brian worked at Cecil County Government as the Director of Information Technology. In this role, they managed a $5.2 million budget and led a team of 15 IT professionals. Brian was responsible for overseeing various IT departments, including network operations infrastructure, cyber security, service desk, and business relationship management.

Before that, Brian held multiple managerial positions at WSP USA. As the National IT Manager for Endpoint Delivery, they established and led a new department responsible for data center facilities management, identity and access management, IT standards, and mobile device management. Brian also developed and implemented policies and procedures related to data retention and backup/restores.

Additionally, Brian served as the National IT Manager for Client Support Services at WSP USA, where they mentored a decentralized team of 48 technicians and 7 managers supporting over 8,000 endpoints and 6,000 users across the United States. Brian was accountable for managing a $3 million operational budget and ensuring high levels of service and performance targets were met.

Brian's earlier career includes roles at SAIC | Leidos, The Becker Group, and URS Corporation. Their responsibilities at SAIC | Leidos involved managing the Remote Support Team and overseeing desktop support activities. Brian also served as a Sr. Network Engineer, Network Ops Supervisor, VoIP Manager, and ISSM Information System Security Manager. At The Becker Group, they worked as a Network/Systems Administrator, supporting and troubleshooting Microsoft NT servers. At URS Corporation, they served as a PC Specialist/Software Manager, responsible for hardware and software support and management.

Overall, Brian Miller's work experience showcases their expertise in IT management, strategic program management, network operations, cyber security, and client support services.

Brian Miller attended the University of Delaware from 1989 to 1993, where they obtained a Bachelor of Science degree in Computer Information Systems. In addition to their degree, Brian has obtained several certifications throughout their career. In 2006, they earned the Foundations Certificate in IT-Service Management (ITIL) from the Information Technology Infrastructure Library, Council for Service Management Education. In 2018, they completed the Cecil Leadership Institute at Cecil College. Brian's most recent certifications include the Business Relationship Management Professional (BRMP) from the Business Relationship Management Institute (BRM Institute) in April 2019, the Certified Business Resilience Manager (CBRM) from the Business Resilience Certification Consortium International in May 2020, the Certified Business Resilience IT Professional (CBRITP) from the same institution in May 2020, and finally the HDI Support Center Director certification from HDI in October 2020.