Fausto Ricardo Merces Oliveira is an accomplished IT professional currently serving as an IT Administrator EDI Informatiker at DKV Mobility since August 2023, where responsibilities include the implementation, administration, and maintenance of EDI IT systems, along with 2nd and 3rd level support. Previous experience includes roles as an IT-Support Administrator at ROLEX Deutschland GmbH and TFL Group, where maintenance of desktop environments and technical issue resolution were key duties. Earlier positions at Infosys and Capita involved helpdesk services and customer support, while a foundational role at Mylsp focused on IT consulting and system integration. Fausto’s career also includes experience as a licensed FIFA agent, providing support and assistance within football. An education in Sport and Fitness Management was obtained at Paul-Spiegel-Berufskolleg Dorsten.