Rashaud Walker is an experienced IT professional currently serving as a Desktop Support Specialist Tier II at DLH Corporation, where expertise in complex technical issues and Apple device management using Jamf Pro is demonstrated. Prior to this role, Rashaud worked at Whitman, Requardt and Associates, LLP as a Technical Support Specialist I, providing Tier 1 and 2 support with a strong success rate in issue resolution. Rashaud's extensive background at Apple includes roles such as Mac Genius, Technical Expert, Technical Lead, Applecare Advisor, and Sales Specialist, where a consistent focus on customer experience and technical support excellence was maintained, highlighted by high Net Promoter Scores. Rashaud holds a Bachelor of Science in Finance from Central Michigan University.
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