Patricia L. is an experienced professional in customer service and operations management, currently serving as the Head of Contact Center Operations - Group at d.light since February 2023. Previously held the position of Head Of Customer Experience at dlight Nigeria from December 2021 to February 2023, and has also worked in various leadership roles in customer service at NGCOM Network Solutions, KoretBet, and ISON BPO LTD. Patricia began a career in customer service as a representative at Bharti Airtel Nigeria Limited and Multichoice Nigeria Limited. Educational qualifications include a Bachelor of Science in Cell Biology and Genetics from the University of Lagos and an MBA in Business Administration and Management from Nexford University, expected to be completed in June 2024. Patricia is skilled in resolving customer complaints and enhancing customer experience through effective team leadership.
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