Tim Hsu is an accomplished professional in customer success, currently serving as Sr. Program Director for Customer Success at DNAnexus since April 2024. With a career spanning over a decade, Tim has held key leadership positions at various companies, including Senior Director of Commercial Customer Success at Pendo.io and Director of Customer Success at Cyara, Stitch Labs, Inkling, and Apttus. Tim's expertise also includes roles as Strategic Customer Success Manager at Apttus, Relationship Manager at RichRelevance, and Engagement Manager at Endeca. Additionally, Tim's experience includes client services at Aggregate Knowledge and a leadership role in product management and eCommerce at EcoMom.com. Tim holds a Bachelor of Arts in Finance from Miami University, completed between 1988 and 1992.
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