Jayakumar Jayaraman

Jayakumar Jayaraman is a seasoned customer service professional with extensive experience in the aviation and customer service sectors. Currently serving as a Customer Service Supervisor at dnata, Jayakumar oversees customer service teams for up to 20 long-haul flights weekly, ensuring safety and regulatory compliance while optimizing resource allocation. Previous roles include Business Analyst at Reynolds & Parker Solutions, where Jayakumar implemented a new Learning Management System, and Customer Service Agent at Swissport, managing passenger services. Jayakumar has also held positions at Groupon, IndiGo, Jet Airways, and Air India, focusing on operational efficiency and customer satisfaction. Educational qualifications include a Master of Science in Aerospace Engineering from the University of Hertfordshire and a Bachelor of Technology in Aerospace Engineering from Hindustan University.