Marija Todorovic is an experienced operations manager currently leading Contact Center operations at dnata since January 2019. Prior to this role, Marija held various positions at Etihad Airways from March 2014 to February 2019, including Senior Team Leader and Team Leader, with responsibilities spanning quality and communications as well as travel trade support and sales. Marija holds a Master of Arts in American Literature from the Faculty of Philology, University of Belgrade, earned in 2010, and a Bachelor of Arts in English Language and Literature from the same institution, obtained in 2008.
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