Ryan is responsible for the development, implementation, and performance management of dnata’s global airport operations strategy. This encompasses safety and quality assurance of dnata’s airport operations; continuous improvement of operational processes and systems; development and exchange of best practices; and setting and ensuring achievement of service performance KPIs, to ensure dnata’s ground and cargo handling operations are consistent and deliver best-in-class performance worldwide.
Ryan joined dnata in 2022 from Emirates Airline, where he was responsible for managing airport services across Australasia, North America, UK & Ireland. Ryan started his career at British Airways, holding several commercial and operational management roles across the UK, USA, Switzerland and the Middle East.
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