Kirsten Bailey

Kirsten Bailey is a seasoned professional in customer success and product communications within the SaaS B2B tech industry. Currently serving as a Product Communications & VOC Specialist at Docebo since May 2024, Kirsten previously held the role of Customer Success Manager at Blink - The Frontline Experts, where strategies were developed to enhance client satisfaction for mid-market and enterprise accounts. Prior to that, Kirsten was a Customer Success Manager and Implementation Project Manager at ServicePro, delivering exceptional onboarding experiences and achieving significant increases in customer success rates. Kirsten's earlier experience includes a Training Specialist position at Rollins, Inc. and various roles at the University of West Georgia and Gap Inc. Kirsten holds a Bachelor’s Degree in Psychology from the University of West Georgia, earned between 2009 and 2014.