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Carlos Reis

Senior Software Support at Dock

Carlos Reis has a diverse work experience spanning over several years. Carlos is currently working at Dock as a Software Support III, providing technical customer support and ensuring efficient resolution of customer issues. Prior to this, Carlos worked at TRI Telecom as an Analyst of Systems, managing system analysis tasks. Carlos also gained valuable experience at Stone as an Implementation Analyst, where they were responsible for implementing various projects. Carlos also worked at Grupo Motormac | Distribuidora Meridional de Motores Cummins as a Support Analyst, where they provided user support and assisted colleagues. Carlos worked as a Technical Lead at Service IT Solutions, managing regional and local teams. Additionally, Carlos worked at LBL Softwares as a PHP/JAVA Developer, where they developed and maintained software systems. Carlos also gained experience at Stefanini as a SAP Consultant and Helpdesk Support Analyst. Furthermore, Carlos worked at UTC Engenharia as an IT Technician, responsible for user support and server maintenance. Carlos served as a Coordinator of the S4 - Information Technology Sector at the Brazilian Army, where they managed network maintenance and computer preparation. Carlos started their career at Suprini Ltd as an Assistant in computer and printer maintenance. Throughout their career, Carlos has demonstrated proficiency in customer support, system analysis, project implementation, and software development.

Carlos Reis has a diverse education history in the field of computer science and information technology. Carlos began their education at Unilasalle in 2009 and completed their degree in Engenharia da computação with a specialization in Redes in 2013. After that, from 2011 to 2013, they attended IPUC and obtained a Técnico em Informática degree, focusing on Redes and Programação. In 2014, Carlos enrolled in Senac and pursued a degree in ADS - Análise e desenvolvimento de Sistemas, which they completed in 2016. Following that, from 2016 to 2018, they attended Unisinos, where they obtained another degree in ADS - Análise e Desenvolvimento de Sistemas.

In addition to their formal education, Carlos has also obtained a certification in ITIL-V3 from SISNEMA, although the specific month and year of their certification are not provided.

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