Kizzy de Cesar

Kizzy De Cesar has extensive work experience in various roles and industries. Starting from their most recent role, they worked as a Software Support III at Dock, where they served as a communication channel between clients and internal teams, providing consultancy, analysis, and problem-solving support. They also managed incidents, problems, and continuous improvement processes.

Before that, at Thema Informática®, Kizzy worked as a Technical Customer Support II, acting as a liaison between clients and internal departments. They were responsible for gathering specifications for new demands, managing incidents and crises, and ensuring customer satisfaction.

Prior to that, at Grupo Zaffari, Kizzy worked as a Master Data Analyst. They were involved in the implementation of ERP SAP systems, data sanitation, and the creation and execution of test scenarios.

Kizzy also has experience in marketing roles. They worked as an Assistant in both the marketing department of the University of Vale do Rio dos Sinos and Bettanin. In these positions, they were responsible for coordinating tasks related to communication, branding, graphic design, and supplier management.

Additionally, Kizzy worked at Meta IT North America as a Commercial Assistant, where they supported sales teams, analyzed results, and implemented sales management processes. They also provided administrative assistance and organized events and marketing materials.

In their earlier career, Kizzy gained experience at Canal Rural Produções as a Commercial Assistant, supporting account executives, developing commercial proposals, and managing client relationships. They also started as an Administrative Intern, performing tasks such as document organization and archiving.

Lastly, at Medex Medicamentos, Kizzy worked as a Marketing Assistant and began as an Administrative Call Center Intern. They were involved in event organization, contract management, marketing strategy development, product negotiation, and customer support. They also performed administrative tasks such as document organization and telephone marketing.

Overall, Kizzy De Cesar has a diverse background in support, marketing, and administrative roles, with a focus on client satisfaction, problem-solving, and process improvement.

Kizzy De Cesar completed a Bachelor's degree in Business Administration at ULBRA from 2007 to 2012. Additionally, in April 2023, they obtained certifications in Customer Service Team Management and Agile Work Management from LinkedIn.