Francesca Satriano is an experienced professional in customer success and operations management, currently serving as Global CS and Operation Manager at DocPlanner since November 2015. Francesca has developed a new customer service structure to support business development and has managed a diverse team of 38 across multiple departments, including customer experience, data quality, and sales operations. Previous positions include Head of Operations and Head of Customer Success at DocPlanner, Media Planner at HSE24 S.p.A., and various roles at Groupon Italia and 3M. Francesca's early career involved consulting for notable companies such as Benetton and Mattel, as well as a role as Brand Manager Assistant at Nestlé. Educationally, Francesca holds a Master's degree in Business Administration from Tor Vergata School of Business Administration and has participated in an Erasmus program in Economics and Management at Syddansk Universitet.
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