Telmo Alves

Telmo Alves is a seasoned professional with extensive experience in customer care and operations management across various organizations. Currently serving as the Global Head of Customer Care and Global Operations Manager at DocPlanner since October 2021, Telmo oversees customer care operations and business excellence across multiple countries. Prior roles include Business Excellence & Senior Operations Manager at TDCX, where responsibilities encompassed leading major accounts and achieving significant revenue growth, and Operations and Business Development Manager at SingularCover, where Telmo implemented customer support tools for the company's market entry. Previous experience also includes a tenure at CPM International in senior operations management and workforce management, along with roles at Teleperformance Portugal and PT Contact that emphasize expertise in team leadership and operational excellence.