Clarissa Messick

Clarissa Messick is a seasoned professional with extensive experience in account services and customer support, currently serving as Senior Director of Account Services at Docusign since June 2011. In this role, Messick drives initiatives focused on process improvement and cost reduction, enhancing revenue capture and achieving significant net retention. Prior roles at Docusign include Director of Service Management, where efforts led to consistent achievement of Service Level Agreement metrics, and Director of Vendor Quality & Procedures, successfully managing the integration of vendor sites globally. Messick initiated Docusign's first Support Quality Program as Senior Manager of Quality & Training, improving customer satisfaction and decreasing security risks. With a background in corporate sales and loss mitigation, Messick holds a Bachelor of Science in Sport Management and Business Administration from Texas A&M University.