Iliana Gaffney is a seasoned professional with extensive experience in engagement and client services management, notably at DocuSign as a Principal Engagement Manager and previously as a Senior Engagement Manager. Gaffney's background includes leadership roles at Ellucian, where responsibilities encompassed directing the Professional Services team and overseeing customer success initiatives across the EMEA region. Additional project management experience includes positions at Marsha M Morris & Associates International, CampusIT, and involvement in various implementation projects. Gaffney holds a Bachelor of Arts in Economics from Saint Michael College and an MBA in Business Administration from Boston University Questrom School of Business.
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