Silvia Gemma

Silvia Gemma is a Senior Customer Success Account Manager at DocuSign, where they manage a portfolio of enterprise-level clients in the South region, focusing on customer adoption and satisfaction. Previously, Silvia served as a Customer Trainer at DocuSign, facilitating training sessions and ensuring that customers maximized their use of the company's solutions. Their extensive experience includes roles at Citi, where they were a Digital Support Process Supervisor, and a strong background in technical support, training, and client relationship management across various industries. Silvia holds a degree with honors from Università di Bologna and is multilingual, fluent in Italian, English, and French, with proficiency in German and Spanish.