Olga Kalmykova

Olga Kalmykova has a diverse work experience spanning over a decade. Olga is currently working at Doktor.se as a Customer Service Operations Manager since September 2021. In this role, they are responsible for enhancing team productivity, improving service delivery to both B2B and B2C customers, defining customer service workflows, measuring and improving overall customer experience, monitoring KPI metrics, handling Freshdesk administrator tasks, and conducting hiring and training activities.

Prior to their current position, Olga worked at Flightradar24 AB from December 2014 to September 2021. Olga started as a Customer Support member and later became a Support Team Manager in March 2017.

Olga also had experience as a Consultant (German as a foreign language) at Cornelsen Schulverlage GmbH from December 2011 to September 2017.

Further, Olga worked as a German language teacher at Russia Consulting SPB LCC from July 2010 to November 2013 and at Denis school from 2009 to November 2013. Additionally, they provided private German language lessons from 2007 to November 2013.

Olga Kalmykova completed their undergraduate education from 2003 to 2008 at Leningrad State University named after A.S. Pushkin, where they obtained a Specialist degree in German / English Language and Culture. In 2007, they also attended the Goethe Institut for a short period, although no degree or specific field of study is mentioned. In terms of additional certifications, they obtained the "Kleines Deutsches Sprachdiplom" from the Goethe Institut in August 2008. More recently, they acquired certifications in Freshdesk Admin Expert and Freshdesk Agent Expert from Freshworks in December 2022, and completed a course on "Managing a Customer Service Team" from LinkedIn in March 2022.