Alexandre Ivanov is an experienced professional with a strong background in operations and customer service. Currently serving as an Analyst at Dollarama L.P. since October 2013, Alexandre has held various roles including Operations Trainer, Service Center Trainer, CSR, Store Solutions Technician Level 3, and Quality Assurance. Prior experience includes working as a Cashier at ICE - International Currency Exchange, focusing on currency trading and training staff, as well as serving as a Customer Service Representative at British Airways, where responsibilities included check-in and boarding, upgrades, and enforcing airport security measures. Alexandre holds a Diplome National de Master - Master 2 (M2) in Public Policy and Social Change from Sciences Po Grenoble - UGA, a Certificate in Big Data Analysis and Visualization from Concordia University, and a Bachelor of Arts in Political Science and Government from Concordia University.
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