Bryan Cardona

Bryan Cardona is an experienced IT professional currently serving as an SAP POS Functional Analyst at Dollarcity since July 2020, with a focus on managing service requests and incident tickets while providing remote support. Prior to this role, Bryan held multiple positions at Millicom (Tigo) from February 2016 to July 2020, including Team Leader, where leadership skills were demonstrated by promoting store success, and Technical Support Tier 2, which involved generating detailed performance reports and maintaining data confidentiality. Bryan began their career as a Technical Support Agent, excelling in customer service and problem-solving. Bryan holds a degree in Systems Engineering from Universidad Tecnológica de El Salvador, completed in 2018.