Hugo Argueta

Hugo Argueta is an experienced IT professional currently serving as an IT Support Center Analyst at Dollarcity since November 2021. Prior to this role, Hugo worked at Tigo Costa Rica from September 2016 to November 2021, where responsibilities included second-level support, monitoring for potential service outages, and incident management through ticket analysis as a Tier 2 support agent. Additionally, Hugo provided digital media support, addressing customer issues via social media and Zendesk, and offered technical support to end users, focusing on SME and high-value clients. Hugo holds an educational background from Universidad de El Salvador.