Tim Drury

Tim Drury is an experienced professional in customer experience and operations management, currently serving as the Customer Experience Operations Manager at Domain since October 2023. Previously, Tim held various leadership roles at LJ Hooker from March 2019 to October 2023, including Head of Delivery, Program Manager, and Head of Operations, where significant contributions included leading technical transformations and enhancing operational frameworks to support over 400 franchisees. Prior roles at Big Red Group and RedBalloon focused on customer operations, while earlier positions at RACQ encompassed managerial and training responsibilities. Tim holds a Bachelor of Behavioural Science and a Bachelor of Arts in Criminology and Criminal Justice from Griffith University, alongside certifications in Project Management and Product Management.