Janai Smith

Janai Smith has a robust background in quality assurance and customer service, currently serving as the Service Quality Manager at Dominion National since August 2016, having previously held the role of Quality Assurance Specialist. Prior experience includes a tenure at Cigna from November 2009 to August 2016 as a Quality Auditor Senior Associate and Customer Service Representative, as well as a position as a Senior Credit Analyst at Bank of America from March 2008 to March 2009. Janai Smith holds two Bachelor of Business Administration degrees in Accounting, obtained from Wilmington University (2009-2012) and the Fox School of Business at Temple University (2005-2009).