Francois Urbain

Francois Urbain has extensive work experience in various roles related to customer success management. Francois currently holds the position of Director, Customer Success Management, EMEA at Domino Data Lab since September 2023. Prior to this, they worked as a Principal Customer Success Manager at the same company from April 2023 to September 2023 and as a Senior Customer Success Manager from April 2022 to April 2023.

Before joining Domino Data Lab, Urbain worked at Dataiku as a Strategic Customer Success Manager from January 2021 to April 2022 and as an Enterprise Customer Success Manager from September 2019 to December 2020. Francois also has experience as a Deputy Director at Arterail from September 2014 to August 2019 and as a Senior Advisor at Footprint > consultants from September 2014 to October 2015.

Urbain co-founded monsieurdrive.com in July 2012 and served as a Co-Founder until August 2014. Prior to this, they worked as an Associate Consultant at Bain & Company from 2009 to 2011. Francois also has experience in roles such as EMEA Operations Chief Assistant at Business Objects in 2008, Mandate from HR VP to provide strategic recommendations for corporate policy re: disabled employees at Deloitte Consulting in 2008, and Market Research Assistant at sanofi-aventis in 2006.

Francois Urbain completed a Master of Science in Management, with a focus on Finance and Economics, at ESSEC Business School. Additionally, they participated in an exchange term at Nanyang Technological University in Singapore, where they pursued a Master of Business Administration (MBA) with a focus on Business Administration and Management.