Mark L. is a seasoned professional with extensive experience in customer onboarding, project management, and team leadership across various industries. Currently serving as a Senior Engagement Manager at Domo since January 2024, Mark provides mentorship and develops project management templates leveraging Agile methodologies. Prior experience includes roles at GUIDEcx as a Senior Customer Onboarding Manager and a Customer Onboarding Manager, where Mark led onboarding initiatives for major clients and established feedback mechanisms. Additionally, roles at Gainsight, Pluralsight, and Western Governors University highlight expertise in customer experience and technical project management. Mark is also the founder of QualCX and has a background in management at Marriott International and InterContinental Hotels Group. Mark holds an M.M. in Public Administration from the University of Phoenix and is currently pursuing a Doctor of Education in Organizational Leadership at Grand Canyon University.
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