Stephen Duggan

Stephen Duggan is an experienced professional in industrial relations and workforce management, currently serving as a Senior IR Analyst at DON KRC since April 2022. Prior to this role, Stephen spent five years as the Workplace Relations Senior Manager at genU, focusing on the analysis of Enterprise Agreements and providing general industrial relations support. Stephen's extensive experience at RACV from October 2000 to December 2016 included positions such as Workforce Relations/Planning Manager, Operations Manager - People Services, and Emergency Roadside Centre Operations Manager, where responsibilities encompassed overseeing call center operations, staffing levels, and achieving customer service targets across multiple channels. Stephen holds an education from Swinburne University of Technology.