Vanessa Cardona Kepp

Vanessa Cardona Kepp has a diverse work experience spanning various industries and roles. Vanessa currently holds the position of Product Owner, Bookshop - Strategic Growth Initiatives at DonorsChoose since October 2022. Prior to this, they served as Principal Product Manager, Supplier Experience at Fast Radius from July 2021 to December 2022, where they focused on building a platform for manufacturing partners and led the company's Marketplace strategy.

From April 2017 to July 2021, Vanessa worked as a Senior Product Manager, Hardlines Customer Experience at Amazon. In this role, they successfully launched the buy-online-pickup-in-store experience with third-party partners and achieved impressive growth for the business line.

Before joining Amazon, Vanessa was the Director of Customer Experience at ROKA Sports, Inc. from August 2016 to April 2017. Here, they focused on improving customer service, returns processes, and loyalty programs. Vanessa also increased the company's NPS score and developed a new returns program.

Vanessa's tech industry experience began at Trunk Club, where they served as the Head of Member Experience from March 2012 to July 2016. Their responsibilities included scaling the customer service team, payment operations, and in-store sales support.

Vanessa started their career at The Peninsula Chicago as a Spa Supervisor from September 2008 to March 2012, where they learned the importance of luxury customer service. Prior to that, they worked as a Fashion Department Production Assistant at Merchandise Mart Properties, Inc. and as an Account Executive at Capco Sportswear.

Vanessa Cardona Kepp holds a Bachelor of Arts degree in Business Administration and Management, General from Columbia College Chicago.