Richard Stewart

Richard Stewart is an experienced professional in customer experience and account management, currently serving as a Senior Customer Experience Analyst and Customer Experience Manager at Dorman Products since April 2010. Key responsibilities include overseeing pricing, new item setups, order tracking and fulfillment, and handling customer inquiries for the Napa account. Stewart has successfully implemented automated processes that have significantly reduced setup times and improved order tracking efficiency. Previously, as the Account Management Team Lead at Dorman, oversight of product data for major accounts like AutoZone and O’Reilly Auto Parts resulted in a 40% reduction in data discrepancies. Prior roles at Uni-Select USA included Category Manager and Inventory Control Specialist, where contributions included product line changeovers and inventory management. Early career experience includes positions at Auto Craft Automotive Products and Gary Barbera Dodge, focusing on IT, merchandising, and enhancing customer service.