Reyhan Yildiz

Reyhan Yildiz has extensive experience in client relationship management and customer service, currently serving as the Training & Knowledge Assistant Manager at Dow Jones since October 2017. Throughout multiple roles at the company, including Training & Knowledge Specialist and Print Ambassador, Reyhan managed over 500 client relationships, significantly reduced churn by 25%, and improved resolution times by 10%. Prior to Dow Jones, Reyhan held positions at Retro Fitness and Wawa, Inc., where customer support and employee training were key responsibilities. Reyhan earned an Associate's degree in Business Administration, Management and Operations from Mercer County Community College between 2016 and 2019.