Scott Wilson

Scott Wilson is an experienced professional specializing in customer experience and transformation across various industries. Currently serving as the Group Customer Experience Manager at Downer since January 2021, Scott leads initiatives to enhance customer outcomes within the Australasian business. Previous roles include National Customer Experience and Marketing Manager and Customer Experience and Collaboration Manager, where responsibilities included designing B2B client experience strategies and leading collaboration efforts. Prior to Downer, Scott held positions at KPMG UK as a Customer Experience Manager, focusing on client acquisition and value projects, and at Ember Group as a Solutions Manager, creating innovative customer experience solutions. Scott also worked at ACC New Zealand as a Customer Experience Delivery Manager and Business Transformation Manager at Bank of New Zealand. Scott’s early career includes a role at IBM as a Senior Consultant. Scott holds a Bachelor of Commerce degree with double majors in Management and Human Resource Management from Victoria University of Wellington.