Milena Kalezic

Milena Kalezic has a diverse work experience spanning multiple customer support roles. Milena began their career in 2012 as a Customer Service Representative at Sitel, where they provided phone support in English and Spanish for Gigaset phones and assisted with setting up various products. In 2014, they joined HMA VPN as a Customer Support Technician, handling technical support via LiveChat, email, and social media. Milena also worked in the pre-sales and affiliate teams, presenting the product to potential clients and translating the Customer Knowledge Base to Spanish.

In 2016, Milena joined AVG Technologies as a Customer Service Representative, specializing in tier 2 billing and pre-sales. Milena then moved on to Avast in 2016, where they held multiple roles over the years. Milena started as a Customer Service Representative, handling tier 2 billing, and later became a Senior Customer Care Representative. Milena'smost recent role at Avast was as a Customer Support Analyst in the CareLab team. In this position, they collected data from various sources to respond to inquiries, developed new approaches to improve customer support, and collaborated with stakeholders to identify areas for improvement.

Milena's most recent work experience is with Dozuki, where they are currently employed as a Technical Support Representative. The details of this role, such as the start date and end date, are not provided.

Milena Kalezic's education history begins with their enrollment at the University of Belgrade from 2005 to 2010. During their time there, they focused on studying Spanish Language and Hispanic Literature. Prior to attending the university, Milena attended the First Belgrade Gymnasium from 2001 to 2005. At the gymnasium, their studies revolved around Languages and Social sciences.

In terms of certifications, Milena has acquired several additional qualifications. Milena completed courses such as "Asking Great Sales Questions," "Business-to-Business Sales," "Sales Pipeline Management," and "Sales: Customer Success" through LinkedIn. These certifications were obtained in November 2022.

Furthermore, there is mention of Milena's affiliation with the Bozidar Adzija Instituto Cervantes Belgrado, although specific details about the duration and field of study are not provided.