Alba Rita C.

Alba Rita C. has extensive experience in customer care and business management, currently serving as Senior Customer Care Manager for EMEA at Dr. Martens plc since March 2018, where responsibilities have included managing customer service processes and training. Prior to this, Alba held various roles at SCOOP FINE ITALIAN GELATO LIMITED from February 2014 to December 2017, culminating as Managing Director, overseeing business development and operational efficiency, driving sales through partnerships, and implementing successful programs like a new catering service. Earlier positions included Operations Manager and Production Manager, emphasizing quality control and staff engagement. Alba holds an International Marketing degree from Birkbeck, University of London, and a degree in English and German Languages and Business from Università degli Studi di Perugia.