Lindsey Jones

Lindsey Jones, SHRM-CP, is a seasoned professional in customer success and experience management, currently serving as the Manager of Customer Success - Commercial at Drata since April 2023. Prior to this role, Lindsey was the Department Manager for Customer Experience & Operations at NorthOne, where responsibilities included leading multiple managers, establishing performance metrics that improved customer satisfaction by 10%, and implementing development resources for staff. Experience also includes a significant tenure at Gusto, where Lindsey's diverse roles contributed to customer experience leadership, learning and development, and internal knowledge management. Lindsey holds a Master of Fine Arts in Poetry from Eastern Washington University and a Bachelor's degree in English and Creative Writing from New Mexico State University, alongside certifications in yoga instruction and women's empowerment.