Helen Saunders

Helen Saunders is an experienced IT Service Manager at Drax Group since December 2020, overseeing Service Management activities for IT Core and customer services. Prior to this role, Helen served as a Senior Release Analyst and Release Analyst at Drax, focusing on software releases and managing incidents. Helen's extensive background at Oxfam includes roles as Service Transition Coordinator and Collaboration Platform Adviser, emphasizing ITIL processes and stakeholder management. With earlier experience as a Service Desk Analyst, Software Developer, and Database Operator, Helen demonstrated a strong foundation in IT support and development. Helen holds a Bachelor of Science in Computing & Intelligent Systems from Oxford Brookes University and a BTEC National in Information Systems from Abingdon College.