Matthew Robinson is an accomplished executive with extensive experience in operations and workforce management. Currently serving as the VP of Implementations at Drips since April 2025, Matthew previously held the role of Vice President of Operations at Interactions LLC from July 2014 to April 2025, where responsibilities included overseeing enterprise-wide strategies, ensuring service excellence, and managing multi-regional teams across more than 70 client programs. Prior roles at Interactions LLC included Senior Director of Vendor Program Management and Director of Operations and Workforce Management, emphasizing strategic oversight and operational efficiency. Earlier experience at Convergys as Senior Manager of Workforce Management and at Charles Schwab as Capacity Planning Manager highlights Matthew's expertise in demand planning and workforce strategies. Matthew holds an MBA in Finance from Indiana University - Kelley School of Business and a B.S. in Finance/Journalism from Indiana State University.
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