Michael Tackett is an experienced customer success professional, currently serving as a Senior Strategic Customer Success Manager at Dropbox since September 2018, having previously held roles including Strategic Customer Success Manager and Customer Success Manager. Recognized as the Q1 2019 CSM MVP, Michael manages a portfolio of enterprise accounts and serves as the primary contact for Dropbox clients. Prior to Dropbox, Michael worked at Blackbaud as a Senior Customer Success Manager, joining the company through the acquisition of AcademicWorks, where responsibilities included enhancing client product utilization and prioritizing customer health. Michael's career began at AcademicWorks in various roles that focused on client support and training, following a position as a Senior Agent in customer service at HomeAway.com. Michael holds a Bachelor of Science in Psychology from Texas A&M University–Central Texas.
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