Shibani Philip

Shibani Philip currently serves as the Director of CX Consulting at DropThought, having previously held the position of General Manager, APAC at QuestionPro, where responsibilities included leading the APAC P&L and overseeing Sales, Customer Success, and Marketing teams. Shibani has extensive experience in customer experience roles, notably as Principal CX Consultant at CloudCherry, enhancing CX programs for major telecom companies in Southeast Asia, and as Senior Research Executive at Nielsen, focusing on research methodologies to address client challenges. Shibani's educational background includes a Post Graduation in Market Research from Northpoint Centre of Learning and a Bachelor of Engineering in Mechanical Engineering from Anna University Chennai.