Natalia Inostroza

Natalia Charlotte Inostroza is an accomplished account manager with extensive experience in managing high-value client portfolios across multiple industries. Currently serving as the EMEA & APAC Account Manager at DSD Digital Smile Design since March 2021, Natalia has successfully reduced customer churn to 1% through proactive engagement and tailored support strategies. Prior roles include EMEA Account Manager and EMEA Marketing Strategist at Carat, where responsibilities included overseeing digital media campaigns and enhancing client satisfaction. As an Account Manager at Concentrix, Natalia achieved a 20% reduction in complaints. Earlier experience at Holmen Paper involved managing Portuguese clients and collaborating with various departments to maintain service levels. Educational qualifications include a Master's degree in Marketing and a dual degree in Business Administration and Computer Engineering from Universidad Carlos III de Madrid, complemented by international studies in International Business.