DSK Bank
Zaharina Popova is a skilled professional in customer experience monitoring with current expertise at DSK Bank since March 2022 as an Expert in Customer Experience Monitoring. Previously, Zaharina worked as a Customer Service Specialist at United Bulgarian Bank from October 2019 to March 2022 and served as a Consulting Specialist at TEODOR Ltd. from August 2017 to October 2019. Zaharina holds a Master's degree in Regional Business and Management from the University of National and World Economy, obtained in July 2020, and a Bachelor's degree in Regional Development from the same institution, completed in July 2019.
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DSK Bank
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DSK Bank is the leader in the retail banking in Bulgaria, as well as a bank with outstanding positions in the private and corporate banking segment. The bank has the largest and most innovative branch network and superior e-channels for servicing its customers. DSK Bank is the bank with highest awareness and consideration among Bulgarian customers (Financial Intelligence survey of GfK). It is also the most preferred employer by the students in the country (To the Top Agency survey 2019). The financial institution constantly invests in developing innovative solutions for meeting the dynamic expectations of its customers.