Hernan Lara Cepeda

Hernan Lara Cepeda has a diverse work experience spanning various industries and roles. Hernan is currently working as a Customer Care Team Lead at DSM-Firmenich, where they lead a team of customer service professionals and ensures operational excellence and customer satisfaction. Prior to this, they pursued an MBA at Nyenrode Business Universiteit.

Hernan also served as the CRM Marketing & Business Intelligence Manager at SKC S.A - Holding Sigdo Koppers, where they successfully implemented CRM sales engagement processes and developed a comprehensive sales performance management environment using Microsoft Power BI.

Hernan previously worked as a Commercial Manager at Aceros Otero - Machinery Rental Division and as a Project Consultant at Advanced Logistics Group (ALG). Additionally, Hernan gained experience in the airline industry, working as a Flight Training Executive at LATAM Airlines and as a Crew Planning Analyst at Vueling Airlines.

Hernan Lara Cepeda holds a Commercial Aviation Engineering degree from Universidad Tecnica Federico Santa Maria, which they earned from 2001 to 2006. Hernan later pursued an Integrated Logistics Master's degree from Universitat Autònoma de Barcelona from 2008 to 2009. In 2019, they completed a Professional Diploma in Business Intelligence from Universidad de Chile. Most recently, from 2020 to 2021, they attended Nyenrode Business University, earning a Master of Business Administration (MBA) degree in Business Administration and Management.