Nienke Lander

Nienke Lander has extensive experience in the healthcare insurance sector, having worked at DSW Zorgverzekeraar since May 2001, where roles have included Manager of process development and innovation, Team Leader of Content and Communication, and Head of Customer Service on an interim basis. Nienke's focus has been on enhancing customer experience through innovative practices, such as establishing a Customer Lab and facilitating creative sessions. Nienke has managed various projects related to content creation, social media, and web design, ensuring effective communication across multiple platforms. Educational qualifications include studies at de Baak, Nyenrode Business University, Beeckestijn Business School, Fotoacademie, Lectric, and Verpleegkunde A at Delft, along with foundational education from Stanislas College in Delft.