Savy Chim is a seasoned technical support professional with extensive experience in the technology sector, currently serving as a Technical Support Engineer at DTEX Systems since May 2024. Prior to this role, Savy held various positions at Sandvine, including Principal Technical Support Engineer, Director of Support for the EMEA region, and EMEA Support Team Lead, where responsibilities included troubleshooting customer issues, managing resources and escalations, and leading support teams across multiple time zones. Savy's career began as a Quality Assurance Analyst at multiple organizations, including MKS and CheckFree Corporation, demonstrating a strong foundation in product quality and customer advocacy. Savy's educational background includes studies at Algonquin College of Applied Arts and Technology and Carleton University.
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