Ahmed Elkadi

Ahmed Elkadi is an accomplished professional with extensive experience in customer service and regulatory compliance within the telecommunications sector. Currently serving as a Consumer Affairs Associate at du since November 2022, Ahmed is responsible for managing consumer complaints and ensuring adherence to regulatory standards set by the Telecommunications and Digital Government Regulatory Authority (TDRA). Previously, Ahmed held various roles at du, including Call Center Team Leader and Senior Customer Service Representative, where significant focus was placed on enhancing customer satisfaction and achieving performance metrics. Earlier experience includes positions as a Customer Service Representative at Sutherland and export specialist roles at CAIRO FOAM and El Nasr For Gelatin. Additionally, Ahmed has a background in office management and training coordination from previous roles at Bedaya Training and Aladala Center. Educational qualifications include a Bachelor of Laws (LLB) from Alexandria University.