Anum Mirza

Anum Mirza is an experienced professional with a strong background in customer service and account management across various industries. Currently serving as a Key Account Service Manager at du since August 2015, Anum specializes in ICT Service Management, overseeing service proposals, project planning, and cross-domain performance issues. Previously held positions include Customer Retention Specialist at TPL Direct Insurance, where Anum managed vendor relations and claims processing, and roles at Burj Bank Limited and Augere Pakistan, focusing on customer support and retention strategies. Anum began their career in education and telemarketing, highlighting a diverse skill set complemented by a Bachelor’s Degree in Food Science from Karachi University.